We
all have them.....but some of mine, (that I thought were dead), have suddenly been resurrected!! GR-R-R-R-R!!!!
I work for a real estate management company. My job involves answering the phones and re-routing calls to the appropriate persons. I take roughly 45-55 calls per day on average. Some of these calls are from the on-site managers of our apartment complexes (we have 38 of them) Other calls are from
perspective renters inquiring about details and cost. Still other calls are from actual tenants, already ensconced in one of the properties my company owns and manages. We have several single-family dwellings which are occupied. At some point in time, throughout the month, I talk to most of these people.
I have spent many, many years working in corporate America. I EXPECT (silly me!!) a certain amount of courtesy, consideration, and INTELLIGENCE!! Guess I need to back up...regroup....and remind myself that I am no longer working in the metropolis of our state's capitol. I am now working in
"Hillbillie Hollow". Most high school graduates in this neck of the woods can spell their own names, and know enough grammar to "get by". But PHONE ETIQUETTE is a FOREIGN LANGUAGE!!!!
With nearly every call I take, the caller immediately launches into his or her script without so much as even stating their names or in any way identifying themselves. I don't need to know that you've just received an eviction notice..."in error" (yeah, right!) and you want 'someone' to "get this straightened out" for you. First of all.....we don't issue eviction notices on the spur of the moment. You have to be seriously delinquent in your rent to get one! Secondly...it would be of tremendous help to know WHO THE HELL ARE YOU?? and which of our complexes is evicting you?? And even after I repeat,
several times, that we only take complaints IN WRITING, they continue to give me every nasty detail of the transgressions against them! (totally unjust, you understand!)
Then there are those callers who begin their conversation with
..."Um, yeah, uh.....I was callin' about the ad in the paper??" OK, WHICH AD? WHICH PAPER?? WHAT DOES THE AD
SAY? We advertise in several newspapers across three states!! I am NOT clairvoyant!
Many of these callers are calling from their cell phones, while driving. They call to inquire about rental properties we may have available.......yet, when I tell them I need to direct them to another number for further details, they tell me, "oh, I'm driving and can't write that down". They tell me they'll just "remember" the number......then without fail, nearly every single one of them calls me back within just a couple of minutes to say..."what was that number again??" And not only that, but if you're looking for a place to live...don't you want to write down pertinent information, like How much per month is the rent?....is there a security deposit?....are pets accepted, ect.?? They call to ask if we "have anything for rent"....but are in no way prepared to deal with whatever information I give them! Big wasted effort on MY part, as they will NOT be able to remember all the details, and can't write it down while driving. So, if you have to use your cell phone and make these important calls
while driving........PULL OVER!!!!!!!!!! Spare the other drivers on the road your erratic driving!
And don't you just LOVE those automated calls that, once you've answered & identified your company and yourself.....you hear "
Please hold for an important message" ....WTF?? I have more pressing business to attend to and have no intention of 'holding' for your crap!! If it were REALLY IMPORTANT....you would have put a HUMAN on the phone to make that call to begin with!!!
Oh, and you gotta love those callers who, upon my answering their call, they immediately shout, "George in?" Part of my job is to field calls....eliminating solicitors, cranks, and what not. George may actually BE IN THE OFFICE.....but you won't know that until I can tell George WHO YOU ARE and WHAT YOU WANT. George doesn't like "blind transferred" calls. I don't blame him. If you're just trying to sell us toner for our copier......WE DON'T WANT TO TALK TO YOU!
I especially like the calls that I KNOW are solicitors, simply because they ask for my boss, by name, but refer to her as "MR." She has one of those trans-gender names that works well for EITHER sex....but if you don't KNOW her, you don't know she's a female. When I tell them that MR. xxxxx is not in, and ask if I can take a msg., they refuse, insisting that they will just call back another time. GUESS WHAT?? You aren't going to reach her THEN, either! You STILL have to go thru me, and I'm onto you!
(OMG!! I HAVE BECOME ONE OF THE PEOPLE OF POWER!!!!)
You'll have to read my previous post "People Of Power" to appreciate this fact!